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HVHS VPN Configuration

Configuring the VPN Unity Client

Establishing a VPN Connection to HVHS

1. Establish a connection to the internet with your internet service provider.
2. Open the VPN client by double clicking the VPN Client icon on your desktop.
3. Click on the Connect button on the Configuration tab window (top left, first button)

4. When prompted enter Your Network Password (in lower case)

5. Configure VPN Session using the procedure provided

The VPN client should connect to Heritage Valley's network at this time. A lock icon in the system tray opposite to the Start button indicates a successful connection.

Note: If access is denied, please return to step 2 and try again. If access fails again, please contact Expedient technical support.

Disconnecting the VPN Connection

1. Double click on the lock icon in the toolbar opposite the Start button
2. The VPN client window opens - Click on the Disconnect Button to close the VPN connection.
3. Close the VPN window by clicking on the X in the right hand corner of the VPN client window

Note: Please disconnect from the VPN when you are finished accessing the HVHS network. Leaving your VPN remote access session open and active when not in use is a security violation and an abuse of the remote access policy.

Note: Failure to disconnect using this procedure will cause problems with reestablishing your VPN connection. If you have improperly disconnected, you must reboot the computer in order to connect using the VPN again

Note: Certain internet and web browser add-ons (such as messenger programs, Real Audio, Real Video) will not function due to the configuration of the HVHS network. If you wish to utilize the full spectrum the internet offers, we suggest you reserve all of your internet surfing time to when you are not connected to the VPN. Use of the internet while using the VPN is no different than use of the internet while actually being on the HVHS network. All security and standard policies apply.

Getting Help

• Contact Expedient Technical Support at 412-316-7827 or toll free at 877-570-7827
  
• Inform the technical support representative that you are a Heritage Valley Health System employee attempting to use the VPN software
  
• Technical support is available 7 days per week, 24 hours per day
  
• If Expedient is unable to resolve your issue, you may be asked to contact the following people for additional assistance:
  • Your Internet Service Provider (ISP)
    
  • Your telephone service provider
    
  • The HVHS Information Systems Helpdesk at 724-773-2056

• Technical support is available through the HVHS Information Systems Helpdesk 7 days per week, 24 hours per day. To speak with a Helpdesk Specialist for issues concerning your access passwords or for additional assistance if recommended by Expedient Support, please call 724-773-2057.

 

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